The Show Profile switch in the side menu controls whether your profile is searchable and visible to other members.

• Profile Visible (on) — your profile appears in search results and other members can view it.
• Profile Hidden (off) — your profile is hidden from search and from anyone who hasn’t already started a chat with you.

You can toggle this any time without losing any data, likes, chats or matches.

Photo Blur is a privacy feature that lets you display your photos blurred to most members until you decide to reveal them.

• Turn it on from the side menu under Quick Settings when you want extra privacy in your photo gallery.
• Turn it off any time to show your photos clearly to everyone who can view your profile.

Your photos are still stored normally — only the way they appear to others changes.

Yes. While your global Photo Blur is on, you can still grant photo access to individual members you’re comfortable with — usually after a few messages.

From inside a chat, tap the Photo Privacy option (lock/eye icon near the profile header). You can choose to share your unblurred photos with that specific user only.

This means strangers still see blurred images, but the person you’re chatting with sees the real ones — without having to turn off the global setting.

A Verified Profile (shown with a blue tick badge) is a profile where the member has gone through our identity verification process — typically a face/document check or matchmaker-assisted review.

• Regular profile: the member has registered and filled in details, but identity hasn’t been independently verified yet.
• Verified profile (blue tick): the member’s identity, photos and key details have been confirmed by us or their matchmaker.

Verified members get extra trust signals in search and message badges.

A Matchmaker is a real, vetted person on the platform who helps you find suitable matches based on your preferences, family background and personal goals.

You can find a matchmaker in two ways:

• Browse the Matchmakers page on our website (verifiedrishta.co.uk/match-makers) and connect with one whose profile suits you.
• Pick a matchmaker during signup, or request one later from your dashboard.

Once linked, your matchmaker can:

• Suggest profiles they think are a good fit.
• Share shortlisted profiles privately with you.
• Chat with potential matches on your behalf if you’ve enabled Forward Chat to Matchmaker.

Forward Chat to Matchmaker lets your matchmaker handle conversations with potential matches on your behalf — useful if you’re busy, prefer not to chat directly, or want a screening layer.

When this is turned on:

• New chat messages from other members go to your matchmaker first.
• Your matchmaker can reply, screen and decide what reaches you.
• Conversations they think are a good fit are forwarded to you with their notes.

You can turn this off any time and take chats back into your own hands.

No — Hide and Delete are different.

• Hide Account (via Show Profile toggle) takes your profile out of search results and stops new members from finding you. Your data, chats, matches and settings remain intact and you can come back any time.
• Delete Account permanently removes your profile, photos, chats and personal data. This action cannot be undone.

If you just need a break, hide first — you can always reactivate. Use Delete only if you’re sure.

To start a conversation with another member, you send a chat request. The other person receives a notification and can accept or reject it.

• If they accept, the chat opens up and you can message freely.
• If they reject or ignore, the request closes and you can’t message them again unless they reach out.

Chats with your matchmaker (and matchmaker-to-matchmaker chats) skip this step and open directly.

If a member is making you uncomfortable or breaking community rules:

• Block — opens their profile, then tap the menu (three dots) and choose Block. Blocked members can’t see your profile, message you, or appear in your search results.
• Report — same menu, choose Report and pick a reason. Our moderation team reviews every report and takes action including warnings, restrictions or permanent removal.

Both actions are confidential — the other person is not told you blocked or reported them.

Profile Levels reflect how complete and trusted your profile is. Higher levels typically unlock:

• More visibility in search.
• The ability to send more chat requests.
• Access to higher-tier members.

Upgrade by:

• Completing more profile sections (photos, bio, education, religion, etc.).
• Getting verified (blue tick).
• Choosing a paid plan if available.

Visit Profile Level from the side menu to see your current level and what to do next.

You can request deletion from your dashboard:

1. Open the side menu and go to Edit Profile or Account Settings.
2. Choose Delete Account and confirm.
3. If you have a matchmaker, the request is sent to them for confirmation. Otherwise it’s processed by our team.

Once approved, your profile, photos, chats, likes and personal data are removed from the platform and cannot be recovered.

For everyone’s safety, phone numbers, emails and full addresses are never displayed on profiles or in chat — even after a chat request is accepted.

Members are encouraged to:

• Get to know each other through in-app chat first.
• Involve their matchmaker for introductions and family contact.
• Share personal contact details only when they’re ready, and never inside the public profile.

On the login screen, tap Forgot Password. We’ll email you a secure reset link to the email you signed up with. Open the link, choose a new password and you’re back in.

If you don’t see the email after a few minutes:

• Check your spam / junk folder.
• Make sure you’re typing the same email you registered with.
• If still stuck, raise a ticket via Help & Support.

Tap Help & Support from your dashboard or the side menu to raise a ticket. Describe the issue and attach screenshots if useful.

Our support team replies through the in-app ticket system — you’ll get a notification when a reply is posted. Most queries are answered within 24 hours on working days.